skip to main |
skip to sidebar
“Mandatory retirement is not a policy I endorse. As long as someone is healthy and interested in working, he or she should stay on the job. The intelligence and experience of older people can be a tremendous asset.”
“Pleasing the customer, no matter how ridiculous the issue, is important. When customers can count on something being the same over an extended period of time, they’re going to keep coming back to you.”
Excerpts from an interview with Robert P. Miles:
“It's totally up to each manager. Few meet with him in person. Most phone every few weeks if they need advice or want to report in. After the purchase of See's Candies, it was over 20 years before its CEO, Chuck Huggins, even visited Omaha.”
“….Bill Child of R.C. Willey Home Furnishings took a call from a dissatisfied customer right in the middle of our interview. He also lists his home phone on his business card. The Tatelman brothers of Jordan Furniture treat their employees like they are the customers. Executive Jet CEO Rich Santulli keeps his small corporate office near New York City while most of his employees and his operational center are in Columbus.”
“Mandatory retirement is not a policy I endorse. As long as someone is healthy and interested in working, he or she should stay on the job. The intelligence and experience of older people can be a tremendous asset.” 
