skip to main |
skip to sidebar
“Integrity must be constant, in good times as well as bad. We must be honest and trustworthy with our employees, our customers, our suppliers and ourselves.”
“Provide more than what a customer expects. Added service or value is what keeps customers loyal.”
“Looking at the financials is important, but sometimes you have to go with your instincts when you’re making a business decision.”
Excerpts from an interview with Robert P. Miles:
“It's totally up to each manager. Few meet with him in person. Most phone every few weeks if they need advice or want to report in. After the purchase of See's Candies, it was over 20 years before its CEO, Chuck Huggins, even visited Omaha.”
“….Bill Child of R.C. Willey Home Furnishings took a call from a dissatisfied customer right in the middle of our interview. He also lists his home phone on his business card. The Tatelman brothers of Jordan Furniture treat their employees like they are the customers. Executive Jet CEO Rich Santulli keeps his small corporate office near New York City while most of his employees and his operational center are in Columbus.”
